How long will I be without my device?
In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. In general, we advise that any repair does not go over 5 business days.
Curbside Service - Call, Text, or Set an Appointment to request curbside service. Pull up to one of our designated parking spaces. Call or Text to let us know you have arrived, and we will come out to collect your device. Go for a coffee break down the road, and in as little as 30 minutes we can return your device to you.
Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at CellWoRx. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, within 2 Business days.
Microsoldering repairs are handled within 3-5 business days, with Data Recovery being completed within 14-21 business days. Both service times can be improved at an additional fee. Please message us directly to discuss the cost and turnaround time.
Will you keep me updated?
Our Track Order page shows where your repair stands at any time, and we contact you if we need your approval or anything changes.
Is my data safe with you?
We only touch what the repair requires and we keep your data private. We still recommend backing up your device before any repair, and signing out of sensitive accounts if you can.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, with this in mind we have opened our customer service levels even further - You can start a repair online any time, and our opening hours are listed on our Locations page.
Is Your Repair Work Guaranteed?
We hold the highest confidence in all of our repair services. Lifetime Warranty is applied to all repairs carried out with the exception of liquid damage repairs.
We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.
If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking.
Will You Wipe My Device?
We always recommend that you back up your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable.
We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.